Refund policy
REFUNDS:
Due to the nature of this business, refunds are not permissible for any of the following reasons:
- Shipping delays (packages that are no longer with luxurykrown, and are with the shipping company fulfilling the delivery of your package).
- A package lost by the shipping carrier.
- Items that have been altered (worn, brushed, washed, installed, handled with hair products or hair tools, customized, or used to any standard).
ALL PRE ORDERS ARE NON REFUNDABLE.
LOST ITEMS:
We take full responsibility for lost items on our behalf, and will credit you with a refund for packages that are sent to an incorrect address on our behalf.
Please note, we are not responsible for packages that are lost with the shipping carrier if we have provided the correct address. We can not provide a credit or exchange for packages lost on behalf of the carrier.
In the case a package does get lost or misplaced at the time of delivery, you will have to contact the shipping carrier through their customer service email or number for updates on the whereabouts of your package, or to open an investigation to lead to the retrieval of your package.
RETURNS & EXCHANGES:
Returns and exchanges are allowed within 5 days of receiving your package.
The following things listed are items that are not eligible for a return or exchange:
- Items that have been altered (worn, brushed, finger combed, washed, installed, handled with hair products or hair tools, customized, or used to any standard) or altered in any way different from its original condition. Due to sanitation purposes, this policy is in full effect in effort to keep our clients safe.
- PRE ORDERED ITEMS (PRE ORDERED ITEMS MAY NOT BE RETURNED AND ARE NON REFUNDABLE).
If your items are returned to Luxurykrown in a used or altered condition, your items will be returned to you, to the address provided at the time of your original order.