STORE POLICIES

Shipping Preference

• Standard Shipping (2-3 business days) • Express shipping (1-2 Business days) • Local delivery Orlando • Pickup

United States Shipping

Please allow all international orders to be delivered within 7-14 business days (excluding USA holidays and weekends). This shipping timeframe may also be affected by weather change, and is subject to change at any time. Luxurykrown does not ship orders on weekends. (Ex. Item(s) ordered Friday, will not be shipped until the following Monday or Thursday).

International Shipping

Please allow all orders within the United States to be delivered within 5-6 business days (excluding USA holidays and weekends). This shipping timeframe may also be affected by weather change, and is subject to change at any time. Luxurykrown does not ship orders on weekends. (Ex. Item(s) ordered Friday, will not be shipped until the following Monday or Thursday). We do offer insurance on all packages if requested. For additional protection on your package, please reach out to us prior to purchasing Sales@luxurykrowns.com as the insurance cost is not included in the listed shipping options at checkout.

Important Information

It is important to include any apartment, unit, or building number when ordering to ensure your package makes it to the proper place.

REFUNDS + RETURNS

Refunds

Due to the nature of this business, refunds are not permissible for any of the following reasons: Shipping delays (packages that are no longer with luxurykrown, and are with the shipping company fulfilling the delivery of your package). A package lost by the shipping carrier. Items that have been altered (worn, brushed, washed, installed, handled with hair products or hair tools, customized, or used to any standard). ALL PRE ORDERS ARE NON REFUNDABLE.

Lost Items

We take full responsibility for lost items on our behalf, and will credit you with a refund for packages that are sent to an incorrect address on our behalf. Please note, we are not responsible for packages that are lost with the shipping carrier if we have provided the correct address. We can not provide a credit or exchange for packages lost on behalf of the carrier. In the case a package does get lost or misplaced at the time of delivery, you will have to contact the shipping carrier through their customer service email or number for updates on the whereabouts of your package, or to open an investigation to lead to the retrieval of your package.

Returns & Exchanges

Returns and exchanges are allowed within 5 days of receiving your package. The following things listed are items that are not eligible for a return or exchange: Items that have been altered (worn, brushed, finger combed, washed, installed, handled with hair products or hair tools, customized, or used to any standard) or altered in any way different from its original condition. Due to sanitation purposes, this policy is in full effect in effort to keep our clients safe. PRE ORDERED ITEMS (PRE ORDERED ITEMS MAY NOT BE RETURNED AND ARE NON REFUNDABLE). If your items are returned to Luxurykrown in a used or altered condition, your items will be returned to you, to the address provided at the time of your original order.